Shipping policy
Thank you for choosing our handmade products store! We strive to ensure reliable and timely delivery of all orders. Please review our shipping policy before placing your order.
Order Processing Time
All orders are processed within 3-7 business days after payment confirmation.
During holidays and peak periods, processing time may be extended.
Shipping Rates
Domestic Rates:
Standard shipping for small items - $15
Standard shipping for medium and large items - $20
International Rates:
To Europe:
Standard shipping for small items - $50
Standard shipping for medium and large items - $70
To the USA, Canada, Australia, Asia:
Standard shipping for small items - $50
Standard shipping for medium and large items - $70
If you are outside these regions, please contact us at support@creativekamelkova.com to check shipping availability.
Delivery Time Estimates
Estimated delivery times after order processing:
Domestic shipping: up to 7 days
Europe: 7-21 days
USA, Canada, Australia, Asia: 10-30 days
Please note that delivery times may vary depending on postal services and customs clearance.
Order Tracking
Once your order has been shipped, you will receive a tracking number at the email address provided. You can track your package on the shipping carrier’s website. The tracking number will become active within 24 hours.
Taxes & Customs Duties
All orders are shipped in compliance with international customs regulations.
The buyer is responsible for any customs duties and taxes applicable in their country.
Damaged or Lost Orders
We are not responsible for any damage or loss of the package after it has been handed over to the shipping carrier. However, if your order was damaged during delivery, please contact us within 48 hours of receiving the package with photos of the packaging and the item, and we will do our best to assist you in resolving the issue with the shipping carrier.
If your package has not been delivered within 30 days (for Europe) or 45 days (for the USA, Canada, Australia, Asia), please contact us to initiate an investigation with the shipping carrier.
Return Policy
Our return policy: https://creativekamelkova.com/policies/refund-policy
Contact
If you have any shipping-related questions, feel free to reach out to us at creativekamelkova@gmail.com.
We appreciate your trust and thank you for supporting our small business!
Shipping Policy for Digital Products
Our online store offers digital products that are delivered exclusively in electronic form. After completing the purchase, you will receive access to the purchased content via email or through your personal account on our website.
Delivery Methods
- Delivery is instant after payment confirmation.
- A download link or course access will be sent to the email provided at checkout.
- In some cases, order processing may take up to 30 minutes.
Availability and Link Expiry
- The link to the digital product may have a limited validity period. We recommend downloading or saving the available materials immediately after receiving them.
- If you lose access to the link, please contact us with your order number or the email used during the purchase.
Delivery Issues
If you have not received your order within 30 minutes after payment:
- Check your "Spam" or "Promotions" folder.
- Ensure that the email provided at checkout is correct.
- Contact our support team with your order number.
Refunds and Order Cancellations
As we sell digital products, refunds are only possible in the event of technical access issues that we are unable to resolve. Refund requests are considered on a case-by-case basis.
If you have any questions or issues accessing your order, please contact us:
📧 support@creativekamelkova.com
Thank you for choosing us!