Thank you for choosing and supporting our handmade products store. We strive to provide the highest quality of our products and ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, please review our return and exchange policy.

Items sent back to us without a prior return request will not be accepted.

You can always contact us with any return-related questions at support@creativekamelkova.com

Returns and Exchanges

Given the uniqueness of our handmade products, we accept returns and exchanges only in the following cases:

• You received a damaged item.
• You received the wrong item that you did not order.

To request a return or exchange, please provide your order number, attach proof (photos of the packaging and item), and describe the issue in detail.

Returns or exchanges are possible within 14 days of receiving your order.

Return Conditions

To be eligible for a return, the item must:

• Be in its original condition, unused and undamaged.
• Be in its original packaging.
• Include all original accessories (if applicable).

Non-Returnable Items

We do not accept returns or exchanges for:

• Custom-made or personalized items.
• Discounted items or gift cards.
• Items that have been used or altered after delivery.

Please contact us if you have any questions or concerns about your specific item.

Return and Exchange Process

1. Contact us via email at creativekamelkova@gmail.com within 14 days of receiving your order. Include your order number, reason for return, and attach photos of the item.
2. Once your request is approved, we will provide you with return instructions.
3. The customer is responsible for covering return shipping costs. We recommend using a shipping service with tracking.
4. After we receive and inspect the returned item, we will notify you whether the return is approved. The process will take up to 7 business days.
5. If the return is approved, a refund will be issued to your original payment method within 10 business days.
6. Please note that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at creativekamelkova@gmail.com.

Order Cancellation

You may cancel your order within 24 hours of placing it. After this period, the order may already be in processing, and cancellation may not be possible.

Damaged or Lost Packages

• If your package was damaged during delivery, please contact us within 48 hours of receiving it and provide photos of the damage. We will assist you in filing a claim with the shipping service.
• If your package has not been delivered within 30 days (Europe) or 45 days (USA and Canada), contact us, and we will initiate an investigation.

Contact Information

If you have any questions, feel free to reach out to us via email: creativekamelkova@gmail.com.

We appreciate your trust and thank you for supporting our small business!

 

Refund Policy for Digital Products

We strive to provide our customers with high-quality digital products. However, due to the nature of digital content, refunds and order cancellations are subject to special conditions.

General Terms

Since our products are digital and delivered instantly to the buyer, refunds are only possible in the exceptional cases described below. Refunds will not be accepted if:

• The buyer changed their mind after purchase.
• The product was purchased by mistake.
• The customer expected something different without reading the product description.

Refund Conditions

Refunds are possible in the following cases:

• Technical issues: You did not receive access to the file or course due to an error on our end, and we were unable to resolve the issue within 5 business days.
• Duplicate payment: If a duplicate purchase of the same product was made by mistake, we will refund the cost of one of the orders.
• Incorrect product: If you received a different product than the one specified at checkout.

How to Request a Refund

If your case meets the refund conditions, please contact our support team within 7 days of purchase, providing:

• Order number
• Email used for purchase
• Detailed description of the issue (screenshots if necessary)

📧 Send your refund request to: creativekamelkova@gmail.com

Refund Processing Time

We will review your request within 3-7 business days.
If your refund is approved, the funds will be credited back to your account within 10 business days (depending on your bank or payment system).

Product Exchange

Instead of a refund, we may offer a replacement product of similar value (for example, if you experience technical issues).

If you have any questions, feel free to contact us:
📧 support@creativekamelkova.com

Thank you for choosing our store!